F.T. Refrigeration Services | European & American Domestic Appliance Specialists

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Terms and Conditions

F.T.REFRIGERATION SERVICES
INTERNET SALES / TERMS & CONDITIONS

Pricing & Payment
Payments can be made by Visa, MasterCard, Solo, Switch and Delta cards, you can also pay by cheque or bankers draft prior to delivery, all cheques will require 6 working days for clearance. Please make cheques payable to “ F.T.Refrigeration Services “. Payments by cash must be made in person in store.

Full payment for your goods will be taken prior to dispatch. If billing and delivery addresses are not the same, we may require a utility bill for confirmation.

All prices include vat, unless otherwise stated.

Delivery & Installation.

Charges
There may be a delivery charge if you live outside our local delivery area. Installation is generally not included in our price; however there are some instances of local deliveries where we will quote for installation if requested. Removal of old appliances is not included in the price but removal can be arranged in some instances at an extra cost. Please discuss any extra requirements at time or prior to order.

Delivery
Deliveries can normally be affected between 7 – 10 working days; however this is subject to stock availability at the time of order. It is not possible to book exact delivery times due to influences outside our control.

Depending upon your location and type of product ordered the delivery will be made by our home delivery service or occasionally we may use specialist carriers. You will be advised at the time of arranging delivery of how the goods are to arrive. All customers will be offered a delivery window of am or pm and a convenient day. If you are receiving a large item such as a fridge freezer please ensure that clear passage is available on delivery. In some cases we may be able to offer help at an additional cost. Should the driver offer to assist into the property with your goods , we cannot be held responsible for any damage to either your goods or property.

We insist that all goods must be delivered to the credit card billing address to prevent credit card fraud. However if there is a genuine reason for you requesting delivery to a different address please state the reason on the order form.

We do not deliver outside UK mainland and there are some areas in the UK where we may be unable to deliver certain products. These are Channel Islands, Isle of Skye, Isle of Man, Orkney Isles, Scottish Isles Minor and Shetland Isles. Call us for assistance should you live in an obscure or difficult location.

Cancellation & Returns Information
Damaged , Incorrect or Wrong amount of goods. Any transit damage, shortages or incorrect goods supplied must be noted on the delivery note at the time of delivery.

It is your responsibility to ensure that you have signed for the correct number of goods delivered in accordance with your order and that they are not damaged. You are required to contact us within 7 days of delivery of your goods giving full details of any problems for us to arrange for suitable action to be taken, Please note : Do not fit an item if it is damaged as this counts as acceptance of goods and the item is then non returnable.

Faulty Goods
Claims regarding faulty goods will be subject to the terms and conditions of the manufacturers warranty but this does not affect your statutory rights. If a product has been installed the manufacturer will need to send a service engineer to inspect the appliance to establish the nature of the fault. Please remember if a product is found to be installed incorrectly the manufacturer reserves the right to charge for the service call. If installing a gas appliance we recommend the use of a qualified CORGI engineer.

Cancellation and Returns
You are entitled to withdraw from this contract up to 7 working days after the day of delivery for a full refund or credit less any applicable charges. If you wish to withdraw from the contract you must notify us in writing within the said time period.

The goods must be unused and in their original packaging, if the product has been unwrapped or removed from its packaging we cannot accept cancellation as the goods are no longer classed as brand new boxed stock. Any free accessories offered with the product must also be returned.

You must arrange the safe return of the goods within 14 days from the date of receipt or alternatively you may request that we collect them, in either case this will be at your own cost. Our collection charge is £49.95 per item or £99.95 for any appliance 70cm and above in width. There will be an additional administration charge of 20% of the purchase price of goods returned. We will reimburse any amounts you have paid to us within 30 days of return of goods, having deducted any return costs and administration fees. Please note, special orders and bespoke items may be liable to an increased administration charge if they are to be returned.

Guarantee
All goods supplied by F.T. Refrigeration are fully guaranteed for a minimum of one year parts and labour. You will be advised by our staff of any manufacturers extended warranty.

Extended Warranties
We offer extended warranties on most of our products. These are supplied through RETRA. You may purchase an extended warranty at the time of purchasing your product. If your product breaks down, you will be visited by a qualified engineer to assess your appliance and decide upon suitable action being either to repair or replace the product.

Disclaimer
Whilst we try our utmost to ensure the accuracy of our site we cannot be held responsible for typographical errors, colour accuracy or image discrepancies. We have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has been charged we will immediately issue a credit to your account equal to the value of the original payment. Prices and availability are subject to change without notice. All dates and times given for delivery are given in good faith, however we cannot be held responsible for any loss of time or monies resulting from delayed, missing or incorrect deliveries.

The products sold on this web site have been designed to comply with the health and safety laws of the UK and we cannot warrant or represent that they comply with any health, safety or other legal requirements outside the UK. Descriptions relating to products are a brief guide. We therefore recommend all product features and technical information is confirmed with manufacturer before purchase.